Delivery Policy

1. Regular Delivery (Next Day+) Free

Orders will be delivered between 10 a.m. and 7 p.m. on the delivery day you specify.

Works for these locations: E/W/N Vancouver, Downtown, Burnaby.

Another locations, like: Abbotsford, Langley, Squamish, Delta, Coquitlam, Richmond - may apply for additional delivery fee. Shipping company counts the delivery rate for the exact address, so, when ordering, you can choose 'free delivery' and if your delivery address required additional fee - our manager will contact you. 


2. Same Day Delivery $4.98

Our production facilities provide Same Day delivery to Vancouver, Burnaby, Surrey, etc. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones.

In the Same Day delivery areas, delivery is available by 4 p.m. to business addresses and by 4 p.m. to residential addresses if you place your order before 1 p.m. local time the same day or earlier.

Works for these locations: Vancouver, Downtown, Burnaby, E/W/N Vancouver.

Another locations, like: Abbotsford, Langley, Richmond, Squamish, Delta, Coquitlam, - may apply for additional delivery fee. Shipping company counts the delivery rate for the exact address, so, when ordering, you can choose 'free delivery' and if your delivery address required additional fee - our manager will contact you. 


PLEASE NOTE - ORDERS PLACED AFTER 4:00pm LOCAL DELIVERY TIME THAT REQUEST NEXT DAY DELIVERY MAY BE CHARGED ADDITIONAL FEE FOR THE DELIVERY. DURING HOLIDAYS (VALENTINES AND MOTHER'S DAY) DELIVERY MAY OCCUR AFTER 7:00pm. WE CANNOT GUARANTEE SPECIFIC DELIVERY TIMES DURING PEAK HOLIDAYS.


No Recipient/ Wrong Address

Please provide us with instructions at point of sale of what to do if no one is available to receive your gift (such as leave with a neighbor, leave in a designated area).

If no person is present to accept the order at the location specified,our driver will act in his or her discretion based on weather conditions, safety, security, etc. There will be a re-delivery fee of $14.99 under these circumstances.

Please note, our couriers do not call prior to delivery. Please ensure the recipient is home to receive items. There will be a re-delivery fee of $14.99 under these circumstances.

If an incorrect or incomplete address was provided by the customer, a fee up to the entire cost of the order (including delivery) will apply.

Please check your delivery information carefully at time of order.

Please note:

We are not responsible for late deliveries caused by Acts of God, including but not limited to: adverse weather conditions like storms, hurricanes or earthquakes, and no refunds will be issued for these reasons.

Same Day and holiday surcharges will apply. Please go through checkout to see all available delivery options on high volume occasions.

Paeonia is not responsible for orders left at door being stolen.

Paeonia now offers CONTACT-FREE DELIVERY - please specify any specific delivery instructions in the "Instructions and Comments" box at checkout

If your delivery is time-sensitive, please, call us +17789032532 to leave a notice for the florists.